The Problem Client Or Did I Ignore My Gut Feeling?
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...Have you ever had that gut feeling when interviewing a potential client that something is 'off'? But you went ahead and worked with them anyways?...
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Have you ever had that gut |
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constraints. |
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feeling when interviewing a |
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I determined there was no |
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potential client that |
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As I email this project to |
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amount of rewriting that could |
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something is 'off'? |
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Client Jones, I feel really |
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make this person happy and I |
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good having accomplished |
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was not willing to spend the |
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But because you had no |
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superwoman feats and I feel as |
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Friday night before vacation |
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'evidence' of what it was, you |
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though I could jump tall |
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trying to do so. |
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went ahead and agreed to work |
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buildings with a single bound |
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with them. |
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if asked to. |
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I make the dreaded call (heart |
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is now attached to the yo yo |
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Just in case you are the one |
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And then I get the call from |
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string). |
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person out there who hasn't, |
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Client Jones. |
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let me set the scene. |
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My heart sinks just by the |
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"Client Jones, thank you for |
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tone of his voice. |
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following up with me after |
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Client Jones contacted me for |
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He relays that he is |
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your meeting this afternoon. |
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a resume. |
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disappointed with the outcome |
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I politely exchanged chitchat |
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and that major revisions would |
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I trust everything went well? |
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on his goals, intention for |
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be necessary. |
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Good. |
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the project and content that |
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I have to be honest with you. |
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would be pertinent. |
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Ouch! That stung. |
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I carefully reviewed the |
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Without getting defensive I |
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document you sent back to me |
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We agreed on a price and |
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asked, "Can you give me an |
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and it actually appeared to be |
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Client Jones decided to hire |
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example of what you mean by |
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your old resume with a few |
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me. |
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that statement?" |
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changes on it. |
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I emailed him the homework |
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Client Jones cannot exactly |
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Oh, it was your original |
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assignment to gather the |
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point out any particular |
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resume. |
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information needed. |
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verbiage or example that is |
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Oh, you didn't have time to |
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less than perfect. |
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really work out the changes |
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Fast forward one month. |
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that you wanted? |
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Being the good business person |
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He says it just doesn't feel |
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that I am I followed up. |
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right to him. |
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Oh, I see. |
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So again, trying to keep in |
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Yes, it is difficult to pull |
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Client Jones replies that life |
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mind that losing my temper |
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words out of the air to |
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has gotten in the way of his |
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would not help the situation I |
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describe that (however, I have |
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completing his homework, but |
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inquired, "Could you give me |
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a few for you which I will |
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he is still working on it and |
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some specifics so that I might |
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keep to myself). |
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will get it back to me shortly. |
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better understand what you |
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think would be a clearer |
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Client Jones, after reviewing |
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statement?" |
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what you emailed over and the |
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At this point I HAD THAT |
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document I produced for you I |
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FEELING IN MY GUT THAT THIS |
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(Caution do not take your |
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realized that we are not on |
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ISN'T GOING TO WORK OUT, but I |
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temperature at this point in |
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the same wavelength (this |
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told myself that I can't just |
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time the mercury could burst. |
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could be a Venus/Mars thing |
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dismiss Client Jones that |
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) |
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but we won't even go there |
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wouldn't be good business. |
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save that topic for another |
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Before noon on Friday I |
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Oprah). |
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So I hoped for the best and |
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receive an email with what was |
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kept him on as a client. |
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supposed to be the help I |
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That rarely happens with my |
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needed to get the client's |
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clients, however, I attribute |
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Now, a significant amount of |
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perspective of how he wanted |
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it to trying to rush this |
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time has passed and I am |
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his resume to showcase him. |
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project through within a short |
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preparing to leave on vacation. |
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time frame, not having enough |
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I pulled up the document with |
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time to interact with you to |
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anticipation, hoping for the |
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get the true essence of how |
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Client Jones calls again, just |
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clue to get inside his head. |
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you felt best to portray your |
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three days before I am out the |
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talents, etc. |
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door. |
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The document I pulled up was |
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his old resume, the old |
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I just don't see how we can |
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You guessed it he needs his |
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wording, the old format, and |
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get this resume changed into |
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project finished quickly in |
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very few changes, ones I could |
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the document you would prefer |
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three days. |
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not even begin to grasp as |
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before I need to leave. " |
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making a difference in the |
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I politely explained I was |
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overall resume. |
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Client Jones agrees. |
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leaving on vacation and that I |
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What happened next? |
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didn't have time to take on |
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My heart sank again. |
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I graciously fired the client, |
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his project before I would |
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(At this time I was |
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refunded partial payment |
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leave. |
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considering putting my heart |
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(Client Jones and I agreed |
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on a yo yo string so that I |
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that I should be compensated |
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I politely explained again, |
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could pull it back up as |
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for my valiant efforts) and |
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and again, but before I hung |
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quickly as it sank because |
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then packed for vacation. |
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up the phone I had agreed to |
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this was happening way too |
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rush his project through to |
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often with this client. ) |
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Moral of the story: don't take |
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accommodate him. |
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on a Client Jones before you |
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With critical time passing I |
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leave on vacation. |
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Of course, at the same time I |
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did the next best thing and |
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was wondering what part of |
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left my office to get my hair |
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Listen to your |
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"no" the client did not |
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and nails done what any woman |
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head/heart/stomach or any |
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understand, where I was going |
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would do before leaving on |
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other body parts that are |
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to get the extra time to |
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vacation. |
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telling you this will be a |
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complete this project, and I |
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problem because it will be a |
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felt very unhappy with myself |
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Right? |
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problem. |
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for giving in. |
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I have often wondered how men |
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manage that last day in the |
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Of course I'm happy now |
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Are you still with me? |
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office. |
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because I'm now on vacation. |
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Those of you who have |
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encountered Client Jones are |
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Time check… it is now 3:30, |
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My head left Friday afternoon, |
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nodding and I can almost see |
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ask me if I care about Client |
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my other body parts are |
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the steam escaping from your |
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Jones. |
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catching up and should arrive |
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head. |
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soon. |
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I look beautiful, well okay, I |
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Those of you that haven't, |
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look better than when I walked |
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I swear, next time I get that |
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hang on, there is a point to |
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out of the office, well |
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sinking feeling in my stomach, |
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this story. |
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passable on the street and not |
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I'm going to honor it by |
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scaring small children on the |
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telling the Client, "You know, |
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I am now committed to work |
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sidewalk. |
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I just have the feeling that |
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overtime to get this project |
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I'm not the best person to |
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done. |
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When I get back to the office |
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work on this for you. |
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I decided that no amount of |
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But I can tell I am resisting |
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money is worth trying to fix |
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I have a colleague who I |
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the task. |
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this project, especially |
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believe can serve you better. |
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However, I put my heart and |
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because Client Jones |
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energy into making this |
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perception of a good resume |
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Here's his number. . . " How |
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document not only good, but |
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and mine were as far away in |
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sweet it is when I listen to |
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great and even get it done |
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distance as California from |
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my gut feelings. |
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within the tight time |
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New York. |
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client
jones
project
resume
vacation
document
heart
office
trying
head
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